Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Orders can be canceled within 24 hours of placement without incurring restocking or delivery fees. After this timeframe, cancellations are treated as returns. We cannot guarantee changes once processing begins. Please contact our customer service via email or live chat immediately with your order number for assistance."
How soon will my order be billed?
How soon will my order be billed?
A temporary authorization hold will be placed on your debit or credit card during online checkout to ensure fund availability. Depending on your bank's policies, the hold may disappear after several days.
Are sales tax charges applied to my order?
Are sales tax charges applied to my order?
Sales tax will be charged for orders shipped to specific states, including AL, AZ, CA, CT, IA, IL, IN, KY, LA, MD, MA, MS, MN, NJ, NV, NC, OH, OK, PA, NY, TN, UT, WA, and WI. Please check your state’s regulations for full details.
Do you ship to APO/FPO addresses?
Do you ship to APO/FPO addresses?
Unfortunately, at this time, we are unable to ship to APO and FPO addresses.
Returns & Exchange
What is your return and exchange policy?
What is your return and exchange policy?
Customer satisfaction is our priority. Returns or exchanges must be initiated within 5 days of delivery by contacting us for a Return Merchandise Authorization (RMA). A 15% restocking fee applies to returns. Items must be in original, unassembled condition with original packaging, unless otherwise authorized. Custom fabric/color orders, mattresses, foundations, bedding, linens, and cordless power packs are non-returnable.
How do I initiate a return or exchange?
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team via email or phone to obtain a Return Merchandise Authorization (RMA) within 5 days of your order's delivery. You will be guided through the necessary steps.
If my order arrives damaged, what should I do?
If my order arrives damaged, what should I do?
If an item arrives damaged during shipping, please note the damage on the delivery receipt and contact us immediately. Our specialists will arrange for a full replacement or replacement parts as soon as possible. Please save original packaging, as pictures may be requested to assess damage/defects.
Shipping & Tracking
What is the shipping method for my order?
What is the shipping method for my order?
Most furniture is eligible for Free Delivery & Assembly. Our trained specialists deliver, unpack, and assemble your furniture at no extra cost. Smaller items (e.g., nightstands, lamps) are shipped via UPS or FedEx to your front door or building entrance.
What countries do you ship to?
What countries do you ship to?
We offer free shipping throughout the continental United States. Additional charges apply for shipping to Hawaii, Alaska, and Puerto Rico. International customers can arrange for a US-based freight forwarder, and we will ship to them free of charge.
How can I track my order?
How can I track my order?
Our automated email system will send tracking numbers, allowing you to track your furniture delivery. For larger items shipped by truck, you will also be contacted directly to arrange specific delivery details.
Do you offer expedited shipping?
Do you offer expedited shipping?
Our standard Free Delivery & Assembly service is designed for efficient and reliable delivery. We do not currently offer separate expedited shipping options beyond this premium service.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
Changes to shipping addresses must be requested as soon as possible after placing your order. Due to our swift processing, we cannot guarantee changes once an order has been assigned a trip or is in transit. Please contact customer service immediately for assistance.