FAQs
What is the shipping cost?
What makes your prices so low?
What countries do you ship to?
Currently, we offer free shipping throughout the continental United States. Hawaii, Alaska, and Puerto Rico are available for an additional charge. Freight forwarders can be arranged by international customers, and we will ship the order to their US-based freight forwarder free of charge.
What are the delivery charges?
To the 48 continental United States, shipping is always free. You pay the price listed on our website. There are no hidden fees or costs! A delivery to an island that can only be accessed by boat or to a rural area inaccessible by our delivery trucks will require extra fees, such as renting a smaller truck to make the delivery. There is an additional charge for shipping to Hawaii, Alaska, and Puerto Rico.
What is the shipping method for my order?
Most of the furniture on our website falls into this category, and is always shipped with Free Delivery & Assembly! You won't be charged anything extra for our trained furniture-delivery specialists to deliver, unpack, and assemble your furniture!
Items smaller than a nightstand, lamp, or similar items will ship via UPS or FedEx. You will receive the order at your front door (or the entrance to your building).
Do you have questions about whether your purchase qualifies? Send us a message Info@bircata.com or call us at (208)827-7725.
Can you tell me how long it will take for my order to arrive?
Usually, items in stock ship within 1 to 4 business days. In general, it takes between one and four weeks for your order to arrive, depending on what you ordered and where it will be delivered. We will provide an estimated ship date when you place your order since inventory changes frequently. Bircata Furniture understands how important it is to keep our customers informed of the status of their orders. You will receive periodic updates by phone and e-mail.
Your products are new, right?
Our products are all brand new, undamaged, and have never been used. In most cases, we have the product in stock so that it can be shipped quickly.
How soon will my order be billed?
A temporary authorization hold will be placed on your debit or credit card during online checkout to ensure that funds are available. Depending on your bank's temporary authorization policies, the funds may disappear after several days.
Are you required to charge sales tax?
Orders shipped to Alabama, Arizona, California, Connecticut, Iowa, Illinois, Indiana Kentucky, Louisiana, Maryland, Massachusetts, Mississippi, Minnesota, New Jersey, Nevada, North Carolina, Ohio, Oklahoma, Pennsylvania, New York, Tennessee, Utah, Washington State, & Wisconsin residents will be charged sales tax; however, you may be responsible for reporting your purchase and paying sales tax directly to your state.
Is it possible to ship to an APO/FPO address?
As of right now, we are unable to ship to APOs and FPOs.
Is there a delivery confirmation?
Our automated e-mail system sends tracking numbers. You will be able to track your furniture to your door this way. Larger items that ship by truck will be contacted for shipping arrangements.
If my order arrives damaged, what should I do?
Should an item arrive damaged, our furniture specialists are fully trained to assist you. Before we deliver orders to our customers, we inspect them to ensure they are in perfect condition. We also have excellent packaging and shipping experience, so damage is less likely to occur. Unfortunately, we are in the furniture business and damage can happen from time to time. The original packaging should be saved in the event that an item arrives damaged, and we should be notified as soon as possible, as well as the shipping company. If an item is damaged during shipping, please note the damage on the delivery receipt and contact us immediately. We will arrange for the customer to receive a full replacement, or replacement parts, as soon as possible. In order to remedy the situation as quickly as possible, we will take the quickest route. The original shipment must be returned if a replacement is delivered before the original shipment is returned. If you fail to return the damaged item, we will charge your credit card. We may need pictures in some instances to determine if it is a manufacturing defect or related to the way the furniture was transported. Take delivery of the good items and list the damages and/or shortages on the delivery receipt if there is a partial damage or shortage. We will send a replacement, or the necessary parts, if the product is refused and damage is noted on the delivery receipt. The customer will be charged a 15% restocking fee and shipping charges if they do not allow Bircata Furniture to send a replacement and would rather cancel the order. If we do not receive a report of damage within 24 hours of arrival, we are not responsible for the damage. Bircata Furniture, the manufacturer, and/or our shipping agents agree to remedy the damage or defect. The customer agrees to accept the remedy selected by Bircata Furniture, the manufacturer, or Bircata Furniture's shipping agent. All remedies are free of charge, including, but not limited to, repair by a professional furniture repair technician, part replacement, both repair and part replacement, or a full unit replacement. We will refund the purchase less a 15% restocking fee and round-trip shipping costs if only a portion of your order is damaged, and you refuse to allow Bircata Furniture, the manufacturer or Bircata Furniture's shipping agent to remedy the situation. Our delivery agents are not responsible for any damage caused to floors, walls, or any other part of your home by Bircata Furniture.
How does your return policy work?
Can you tell me what your cancellation policy is?
Any cancellation after your order has shipped from the manufacturer will be considered a return. A canceled order must be returned in its entirety. There are no exceptions. You may cancel your order within 24 hours of placing it without incurring any restocking fees or delivery costs. A customer can cancel an order by emailing Bircata Furniture.
If you would like to cancel, please send us an email. Bircata Furniture must confirm cancellation requests before they are considered complete. You can submit a ticket here.
Once you place your order with Bircata Furniture, we order many items from our vendors. As we process your order, we do a lot of work behind the scenes. To ensure that you get your furniture on time, we strive to move orders through the system as quickly as possible.
Orders that have been assigned a trip or are already in transit cannot be canceled without paying round trip shipping fees and a 15% restocking fee. Bircata Furniture management reserves the right to make exceptions to this rule. In order to cancel an order, customers must send an email with the subject line "Cancellation.". Bircata Furniture can only handle cancellation requests made within 24 hours of placing the order. Should Bircata Furniture management accept the cancellation, the customer will be required to pay a cancellation or restocking fee of 15% of the purchase price, as well as any applicable shipping fees.
Free Shipping is only available if the customer keeps the order. Even if an order qualifies for free shipping, customers must pay the original and return shipping costs. There is no refund for shipping charges.